ONE-STOP FINELAND BUTLER
    

Fineland butlers are a service group with unique Fangyuan characteristics and a high degree of recognition of traditional Chinese culture, especially Confucianism, including the ideas of cultivation, morality and rationality. It is the pivotal role of the housekeeper as the leader in mobilising service resources to respond quickly to the service needs of owners and provide "one-stop" services, which is the iconic image reflecting the new service concept and brand management of the company. With the customer as the centre, the company integrates quality resources to provide "satisfaction + surprise" services for the owners, creating a living culture of "equality, fraternity, self-contracting, mutual assistance, trust and sharing" to meet the owners' pursuit of a better life.

★Fineland Butlers "Five Ones":
A set of oriental characteristic service system - integrating traditional humanistic care and modern professional service concept  
A set of star-rated butler evaluation & assessment mechanism - approved star rating based on customer satisfaction evaluation  
A set of school-enterprise cooperation customized "Eagle Plan" - introducing talents to build a professional team of Fangyuan housekeepers  
A comprehensive training and empowerment system - combined with career development paths to adopt [progressive training].  
A high-quality service brand - 98% third-party customer satisfaction

★Establish a sequence of positions in the business line of Oriental Housekeeper, adopt the title of "star housekeeper" (set up 1-5 levels), establish a career development path for housekeepers, achieve continuous improvement of team quality through optimal staffing and training and development, and finally realise the creation of a star housekeeper team.
★The monthly, quarterly and annual performance appraisals are carried out by quantifying the service results in terms of the collection rate of property management fees, customer demand data, supervisor's evaluation and the completion rate of daily work indicators.

Fineland butlers have unique oriental characteristics and are the signature image reflecting the company's service philosophy and service brand.With the butler as the carrier, the service system integrates quality resources, responds quickly to service needs, and provides customer-centric services with "satisfaction + surprise" to create an oriental humanistic community and meet the owners' pursuit of a better life.

★Fineland Butlers "Four Ones":
A set of oriental characteristic service system - integrating traditional humanistic care and modern professional service concept  
A set of star-rated butler evaluation & assessment mechanism - approved star rating based on customer satisfaction evaluation  
A set of school-enterprise cooperation customized "Eagle Plan" - introducing talents to build a professional team of Fineland housekeepers  
A comprehensive training and empowerment system - combined with career development paths to adopt [progressive training].  

★Establish a sequence of positions in the business lines of Fineland butlers, adopt the title of "Fineland butler" (set up 1-5 levels), improve the career development of butlers upward channel, through optimizing staffing and training value-added, to achieve continuous improvement of team quality, and finally realize the creation of a star butler team. 

★For the star classification of housekeepers, we develop online learning courses + face-to-face intensive training courses to cultivate the independent learning ability of housekeepers, and develop face-to-face learning courses in line with market demand. Through self-study + lectures + examinations + practice, the overall quality of the housekeepers and their service and management abilities are improved.

SMART COMMUNITY CLOUD PLATFORM
    

Through the application of modern information technology, it iteratively upgrades the intelligent community operation platform, optimises user experience, enhances owner satisfaction and brand value, and helps project business expansion. Integrating various supporting resources of Fangyuan modern life, realising community information sharing and high-speed exchange, improving service quality and service standards, rationalising human resources arrangement, saving labour expenses, calculating various costs incurred in management quickly and accurately, effectively improving the way relevant information is stored in the process, and realising scientific management decisions.

Through the application of modern information technology, it iteratively upgrades the intelligent community operation platform, optimises user experience, enhances owner satisfaction and brand value, and helps project business expansion. Integrating various supporting resources of Fineland e-life, realising community information sharing and high-speed exchange, improving service quality and service standards, rationalising human resources arrangement, saving labour expenses, calculating various costs incurred in management quickly and accurately, effectively improving the way relevant information is stored in the process, and realising scientific management decisions.

中国房地产策划代理8强企业
中国房地产销售服务领先品牌7强企业
中国物业服务百强企业（第21名）
中国物业服务百强满意度领先企业
中国特色物业服务领先企业品牌——东方管家

Relying on the Fineland Butler service system, based on the Oriental intelligent management service platform, integrating high-quality service resources from the needs of community residents, using Internet technology, building a platform "data image", deeply digging the value chain of value-added services, launching various value-added around the basic community services and supporting life services. It is committed to building a diversified, all-round and intelligent community value-added service platform and realising the sharing and use of resources.

Fineland e-Life carries out value-added community services integrating environmental services, beauty services, home services, community education, health and medical care, asset services, finance and insurance, etc., allowing residents to enjoy one-stop, all-ecological community support services to create a community life with a sense of well-being.

中国房地产策划代理8强企业
中国房地产销售服务领先品牌7强企业
中国物业服务百强企业（第21名）
中国物业服务百强满意度领先企业
中国特色物业服务领先企业品牌——东方管家

Initial Involvement Services

Relying on our senior drawing review expertise and rich experience in property management, we review issues from the customer's perspective and the interests of all parties, optimise our service products, resolve issues at the drawing stage, provide full process node drawing review services that can be customised and adjusted according to customer needs, continuously improve product experience and customer satisfaction, and provide adequate service guarantees for our customers.

Four core benefits

Four core benefits

Case Marketing Services

Fineland marketing services are dedicated to promoting the concept of oriental  culture, creating unique customer service solutions for the marketing centre, adhering to the Golden Key's service concept of "satisfaction + surprise", and bringing our customers premium, quality and intimate high-end hospitality.

To this end, we have standardised and refined our service team and assisted in the optimisation and adjustment of the site to continuously improve customer satisfaction, highlight the high-grade taste of the management of "Fineland Modern Life", establish the brand image, enhance the quality of the project and bring a "trip" with a temperature for our customers. The project will be a warm "journey" for customers.

The Fineland butler service team at the marketing site provides professional and personalised services to redefine oriental living through the five senses experience.

Acceptance of Identification Services

The development enterprise commissions a professional property company to inspect the delivered units and public facilities and equipment from the perspective of customer use and in accordance with relevant national regulations and housing delivery standards, and to rectify and control objective and hidden problems to protect the rights and interests of customers.The development enterprise commissions a professional property company to inspect the delivered units and public facilities and equipment from the perspective of customer use and in accordance with relevant national regulations and housing delivery standards, and to rectify and control objective and hidden problems to protect the rights and interests of customers.

★Service value: brand enhancement, Focus on quality, risk reduction and protection of rights and interests.
★Service features: systematic undertaking of inspection programs, complete professional apparatus configuration, mature operation standard system, quality customer experience service.